{"id":12,"date":"2026-08-11T13:53:11","date_gmt":"2026-08-11T13:53:11","guid":{"rendered":"https:\/\/gameshk.com\/?page_id=12"},"modified":"2026-08-26T21:52:25","modified_gmt":"2026-08-26T21:52:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shofbox.com\/en\/refund_returns\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"
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Due to the nature of digital products (codes and activation keys) that are delivered electronically and cannot be restored after detection, ShoBox (affiliated to trad Abdullah Eid al-Rashidi trading establishment) adopts a clear policy that guarantees the rights of the customer and the store according to the following items:<\/p>

First: cases of acceptance of the return or exchange request<\/h2>

The customer has the right to request a refund or replacement of the product in the following cases:<\/p>

  • The presence of a technical glitch prevents the code from being fully activated after checking the problem.<\/li>
  • Failure to receive the digital product within the period indicated in the product description.<\/li><\/ul>

    Second: cases of non-acceptance of the refund request<\/h2>

    The refund request cannot be accepted in the following cases:<\/p>

    • If the code was sent, it works properly and was used.<\/li>
    • Purchase of a product that is not compatible with the account area, since the area is clearly indicated on the product page.<\/li>
    • Entering the wrong contact data (WhatsApp number or incorrect e-mail), which leads to the non-arrival of the product.<\/li>
    • Change the customer's mind after receiving or using the code.<\/li><\/ul>

      Third: refund request steps<\/h2>
      • Communicate with technical support via WhatsApp and provide us with the order number and a photo showing the technical problem.<\/li>
      • The application is examined within a period of up to 48 working hours.<\/li>
      • If approved, the refund will be made via the same payment method. The refund process usually takes from 3 to 10 business days depending on the payment provider's policy.<\/li><\/ul>

        Fourth: product arrival<\/h2>

        We strive to get the customer the product he paid for.<\/p>

        In the event of a technical problem that prevents access to the product, the:<\/p>

        • Resend the code, or<\/li>
        • Provide a suitable alternative solution, or<\/li>
        • Processing the order according to the above refund policy.<\/li><\/ul>

          Fifth: customer support<\/h2>

          We are committed to providing clear and prompt support.<\/p>

          You can communicate via:<\/p>

          • WhatsApp: +966563120415<\/li>
          • E-mail address: info@shofbox.com<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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