The Showbox store provides digital products that are delivered electronically, including, for example:

• Digital subscriptions.
• Activation codes.
• Access data.
• Other digital services.

After the payment process is completed, the activation data is sent via one of the following means depending on the type of product:

• The e-mail registered in the application.
• Mobile number or WhatsApp application (if needed).
• The orders page is in the client's account within the site.

We strive to process all orders as soon as possible after payment confirmation.

The delivery time may vary depending on the type of product, the status of the systems, the availability of the service at its provider, or the presence of pressure on orders.

In case of any unusual delay, the support team can be contacted to follow up on the request.

Since all products are digital and delivered electronically, it is not possible to cancel the order or refund the amount after issuing or sending the activation data, according to the store's return and refund policy.

Please first check the:

• Incoming mail.
• Junk mail (Spam).
• WhatsApp messages or registered means of communication.

If the activation data is not received within a suitable period, please contact the support team and the application will be verified and resubmitted if necessary.

The delivery of digital products is based on the contact data that the customer enters during the order.

Therefore, the customer is responsible for making sure that the email and mobile number are correct before completing the purchase.

Digital products are provided through service providers according to the nature of each product, and are delivered as indicated on the product page.

In the event of a technical defect in the activation data or the product itself, the support team will check the status and work to provide the appropriate solution, which may include:

• Address the problem.
• Resend activation data.
• Provide a similar alternative if possible.

This does not include cases resulting from:

• The weakness of the internet.
• Device settings.
• Used programs.
• Abuse of use.
• Any reasons are not due to the product itself.

The performance of some services may be affected during times of pressure or peak, it depends on several factors, including:

• The quality of the internet connection.
• Pressure on the servers of the service provider.
• Maintenance work or updates.
• Type of subscription or service.

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The Showbox store acts as a seller of digital products, while the systems and servers of the service are managed and operated by its providers.

The store's responsibility is limited to processing the order, handing over the activation data, and providing support for cases related to the order or activation data.

The service provider may carry out updates, maintenance work or changes to the service, or a downtime may occur for reasons beyond the control of the store.

In these cases, the support team will follow up with the service provider and, if possible, seek to provide an appropriate solution or alternative.

The store does not have control over the systems, servers or operational decisions of the service providers after the activation of the product.

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After receiving the activation data, the customer is responsible for keeping them, it is advised to save them in a safe place and not to delete the delivery message or share the data with others.

Please note that the order number does not contain activation data, it is only used to verify the purchase and find out the subscription period.

The store is not responsible for:

• Delete the activation data or delivery message by the client.
• Loss of subscription data after receipt.
• Change the device or delete the application without data retention.
• Loss of userName (Username) or password.
• The use of subscription data by anyone as a result of their participation.

The support team will try to help as much as possible, however, the recovery of activation data may not be possible in some cases, because some subscriptions are managed via external systems and panels that do not allow searching using the Order Number or mobile number, but rather rely on the username or the original activation data.

A trial period may be available for some products.

The duration of the trial and any fees for it will be indicated on the product page when available.

If you have any questions before or after the purchase, you can contact us via the means of communication described on the Contact Us page.

The support team will respond during the announced working hours.